Customer Service Archives

Working from Home, COVID-19

March 27, 2020 / Author Jared Knisley, Cloud Support, Communication, Customer Service, IT Support, Team Building, Working Remotely

Working From Home For those who are not accustomed to working outside the office or from home, COVID-19 introduced many unexpected changes into your routines. Here are some helpful technology tips to assist you in working from home effectively. The Full Scoop The phrase "telecommuting" first came into our vernacular in 1972. Jack Nilles was [...]

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A positive attitude and IT Support and Service for Business

Attitude, COVID-19

March 19, 2020 / Author Jared Knisley, Client Retention, Communication, Customer Service, Leadership, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely

Adjust Your Attitude Many saw their daily routine turned upside down by COVID-19. Others are very worried about what the future may hold. At these times, as leaders we must stand tall and show through action and resolve; our commitment and confidence in the future. Keep a positive attitude, the world is your oyster. You

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The Pareto Principle

December 10, 2019 / Author Jared Knisley, Client Retention, Communication, Customer Service, Leadership, Productivity, Project Management, Teaching Others

Implementing the Pareto Principle Have you ever spent an enormous amount of time on a task that ended up not proving useful or needed? Has this happened to you time and time again? Learn to use 'The Pareto Principle'. The Full Scoop The Pareto Principle is the observation that 80% of any result is attributable

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Chesterton’s Fence

December 4, 2019 / Author Jared Knisley, Client Retention, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building

Chesterton’s Fence Often within Information Technology, we are working with IT Systems that were built by a predecessor and may not have been properly documented. Members of your helpdesk staff and development teams will find processes in place that do not have an obvious function. Caution should be taken before making changes; when the intended

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