Author Jared Knisley

Independent thinking at work

When Your Role Changes

/ Author Jared Knisley, Education, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Wellness, Working Remotely
When Your Role Changes: Why Structured Jobs Still Demand Independent Design Last week, I heard two conversations that stuck with me. One came from someone in a support facing role, "Our organization just restructured how we handle routine requests.  Now that I'm not managing those day-to-day, I honestly don't know what I'll do with my [...]

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Manufactured Authority Example

Manufactured Authority

/ Author Jared Knisley, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Help Desk, IT Helpdesk, IT Services, IT Support, Leadership, Managed IT, Marketing, Productivity, Teaching Others
The Rise of Manufactured Authority: When Marketing Crosses the Line In an era where inboxes are flooded with marketing messages, brands are finding new and increasingly manipulative ways to grab attention. One technique gaining traction is manufactured authority, a tactic that plays on our instinctive respect for titles, hierarchy, and personalization. While often framed as

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Digital Process Automation for Business

Mastering Digital Process Automation

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Compliance, Customer Service, IT Support, Leadership, Productivity, Project Management, Teaching Others, Team Building
Mastering Digital Process Automation: Insights from Business Leaders In a world of rapid digital transformation, businesses face mounting pressure to innovate, streamline operations, and deliver exceptional experiences. Digital Process Automation (DPA) offers a path to achieve these goals. To illustrate its power, this article draws from a recent survey of business owners and entrepreneurs who

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Selecting the best IT Vendor

Selecting the Right IT Service Vendor

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Compliance, Customer Service, IT Support, Leadership, Productivity, Project Management, Teaching Others, Team Building
A Guide to Aligning Expertise and Values Selecting the right IT service vendor is a pivotal decision for any business, as it can significantly impact both the short-term success and long-term growth of your company. The process goes beyond just comparing prices and services; it involves a comprehensive evaluation of the vendor's experience, reviews, references,

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