IT Support

The effect of AI on jerks.

The AI Era Demands Stronger People Skills

/ AI Innovation, Artificial Intelligence, Audits, Author Fizen Technology, Client Retention, Communication, Compliance, Customer Service, Education, IT Services, IT Support, Leadership, Managed IT, Productivity, Teaching Others, Wellness
Workplace Culture & AI AI Is Making the "Competent Jerk" Extinct. Here's What Replaces Them. For decades, expertise bought difficult people a pass.  As AI closes the knowledge gap, that pass is expiring, and how you treat people is becoming the only edge that's left. XDuce Managed IT & Cybersecurity 6 min read A landmark [...]

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Compliance Frameworks

Selecting the Right Compliance Framework: A Practical Guide for Leaders

/ Audits, Author Fizen Technology, Client Retention, Communication, Compliance, Customer Service, IT Services, IT Support, Leadership, Managed IT, Productivity, Teaching Others, Virtual CIO
Cybersecurity Perspective Don't Wait for a Client to Ask. Start Your Cybersecurity Self-Assessment Now. The companies that win long-term trust are the ones who hold themselves to a higher standard before anyone requires it. XDuce Managed IT & Cybersecurity 5 min read Your clients already believe you are secure. They assume your house is in

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XDuce MIC completes annual SOC 2 Type II

Press Release: XDuce MIC Successfully Completes Annual SOC 2 Type II Audit

/ Author Fizen Technology, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Productivity, Teaching Others, Team Building, Top Managed Services Providers (MSP), Virtual CIO, Vulnerability Scanning
XDuce Managed IT and Cybersecurity Completes Annual SOC 2 Type II Examination XDuce Managed IT and Cybersecurity, a leading managed services and cybersecurity provider, has completed its annual SOC 2 Type II examination. This milestone reinforces its commitment to security, operational discipline, and customer trust. Tampa, Florida – XDuce Managed IT and Cybersecurity today announced

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Independent thinking at work

When Your Role Changes

/ Author Jared Knisley, Education, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Wellness, Working Remotely
When Your Role Changes: Why Structured Jobs Still Demand Independent Design Last week, I heard two conversations that stuck with me. One came from someone in a support facing role, "Our organization just restructured how we handle routine requests.  Now that I'm not managing those day-to-day, I honestly don't know what I'll do with my

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