Meet the people who make Fizen a great place to work!

Ikwo Ibiam, CEO

Professional Recognition
-Received a designation from Academia Meets Practice
-Dr. Martin Luther King Jr. Leadership Award, Issued by University of Utah
Educational Background
-BA, Public Relations, Advertising, and Applied Communication, Brigham Young University
Personal & Family
Ikwo is a technology operations executive with 20 years’ experience building sales teams, helping SaaS companies plan strategically, and garnering appreciation in the marketplace to achieve sustainable growth. His technical skillset includes customer onboarding, software implementation, mobile experience, and CRM optimization.

Jared Knisley, Founder and Managing Principal

Professional Credentials & Activities
– Certified Information Systems Auditor (CISA), ISACA #1086081
– Licensed Social/Behavioral Investigator, CITI Program #61309017
– Managed Services Trustmark, CompTIA
– Case Research Authorship, USF Corporate Training and Professional Education
– AMP 2023 Conference Speaker, USF Corporate Training and Professional Education

Professional Recognition
Jared Knisley has received several prestigious awards throughout his career, which highlight his significant contributions to various organizations and his commitment to excellence in the field of information technology. These accolades include:

– Appreciation Award (2014): Jared received this from Bank of the West, acknowledging his significant impact on the organization.
– Exclamation Point Award (2012): Presented by Solifi, this award recognized Jared’s outstanding work on the Origination System Replacement Project.
– Bravo Customer Service Award (2010) and North Star Innovation Award (2008): Both issued by Solifi, these awards commend Jared’s exceptional service and innovative contributions.
– MBA Research Assistantship/Full Scholarship (2004): Awarded by Idaho State University, this scholarship recognized Jared’s academic excellence during his MBA program.
– Eagle Scout (1996): Achieved the rank of Eagle Scout with the Boy Scouts of America, underscoring his early commitment to leadership and community service.

Educational Background
– Doctor of Business Administration (Doctoral Candidate), Business Administration and Management, Information Systems – University of South Florida (Expected 2024)
– Master of Business Administration (M.B.A.), Business Administration and Management – Idaho State University (2006)
– Bachelor of Science (B.S.), Information Systems – Brigham Young University-Idaho (2004)
– Associate of Arts (A.A.), Psychology – Ricks College (1999)

Personal & Family
Based in Tampa Bay Florida, Jared is deeply engaged in both the local and global IT community. His career has not only been about enhancing business capabilities through technology but also about fostering educational growth and professional development within the IT field. Jared enjoys participating in industry seminars and workshops, staying ahead of emerging technologies and methodologies. In his personal time, Jared enjoys spending time with his family, serving actively in his faith, and playing piano.

Vishav Arora, SVP of Professional Services 

Professional Credentials & Activities
-Microsoft .NET Framework Application Development Foundation Cert.
-Microsoft .NET Framework Web-Based Client Development Cert.
-SQL Server Business Development and Maintenance Cert.
-SQL Server Database Development Cert.
-SQL Server Implementation and Maintenance Cert.
-Salesforce Administrator Cert.
Professional Recognition
Educational Background
-Degree: Master of Computer Application, Guru Nanak Dev University Campus, Amritsar
-Post Graduation Diploma in E-Commerce, DAV College, Amritsar
B.Com, Institute: Khalsa College, Amritsar
Personal & Family
Vishav loves fitness and helps his friends and acquaintances reach their fitness goals through diet advice and exercise routines. In addition to exercising, he plays badminton, table tennis, cycles, and plays cricket.
His faith in God is very deep. His favorite place to volunteer is at the temple, and he enjoys helping animals (especially dogs) in need.

Sean Kennedy, VP of Product Management

Professional Credentials & Activities
-Certified Scrum Product Owner
-Phi Alpha Theta National History Honor Society
Professional Recognition
Educational Background
-Bachelor of Arts – BA, History, Southern Virginia University
-MBA & MS in Sport & Entertainment Management, University of South Florida
Personal & Family
Born and raised in Blue Springs, MO, A suburb of Kansas City. Sean is the youngest of 7 children with 3 older brothers and 3 older sisters. Sean grew up 15 minutes away from Arrowhead and Kauffman Stadium, home of the KC Chiefs and KC Royals. Naturally, he is a die hard fan of those teams. His first job was even working for the Kansas City Royals while in High School!
Sean married his sweetheart, KaLyn, on Feb. 29, 2020 in Orlando, Florida. They moved to Tampa shortly after getting married. Together, they have a baby girl, Amelia, along with two fur babies, Pedro Manuel and Julio Rodriguez.
Sean is a soccer referee and referee mentor for the United States Soccer Federation. When not working for Fizen, there is a good chance he is either reffing or mentoring a ref. He also is an avid powerlifter. Sean loves professional wrestling, horror movies, theme parks, and all things Disney. So much so, he and KaLyn can easily be called Disney Adults.

Julia Concolino, Director of Marketing

Professional Credentials & Activities
-Marketing Tools: Social Media, LinkedIn
-Hootsuite Platform Certification, Hootsuite
Professional Recognition
Graduated Summa Cum Laude from Mississippi State University and was awarded President’s List all 8 semesters
Educational Background
-BBA in Marketing, Mississippi State University
-BA in French, Mississippi State University
-MBA, University of South Florida

Personal & Family
Julia is an avid weightlifter and has recently taken up running. She completed her first half marathon in May and she is training for her first marathon in November of this year. In addition to her professional pursuits, Julia is passionate about her faith and serves as a singer for her church’s worship team. She also manages her church’s podcast. Julia is committed to giving back to her community and serves as a “Big Sister” through the Big Brothers Big Sisters program of Pittsburgh.

Julia lives in Pittsburgh, PA with her fiance and their two cats, Bella and Budino. The entire family bleeds black and gold and roots for the Steelers!

Jerry Chapman, Lead Infrastructure & Systems Engineer

Professional Credentials & Activities
CompTIA A+, Network+, and Security+
Professional Recognition
Educational Background
Bachelor’s degree, Computer and Information Systems, Security/Information Assurance, ITT Technical Institute
Personal & Family

Jerry is an avid archaeologist, comic book collector, reader, and movie buff. His prized possession? A complete collection of vintage Indiana Jones comics!

Speaking of Indy, Jerry’s all-time favorite movie is the classic “Raiders of the Lost Ark.”

Jerry brings a wealth of knowledge, creativity, and enthusiasm to his role every day. His colleagues appreciate his wonderfully geeky sense of humor and admire his ability to effortlessly switch between parsing code and discussing ancient civilizations.

Matthew Riebow

Professional Credentials & Activities
CompTIA A+
Professional Recognition
Educational Background
Bachelors in Communication – Broadcasting
Personal & Family

I was born and raised in Tampa, Florida. For two years I served as a missionary for The Church of Jesus Christ of Latter-Day Saints in Lima, Peru. It was a hard, yet amazing, experience where I learned to speak Spanish, serve and care for others and that Peruvian food is delicious. Give it a try! You won’t regret it. I have an amazing wife and four great kids whose activities keep us busy. I work to be able to take them to cool, new places. Who doesn’t love to travel? When I’m not playing chauffeur for my kids’ activities, I’m enjoy spending time with my family, working out or watching a game or movies.

Joe Parker

Professional Credentials & Activities
-Google Cybersecurity Certificate
-Cisco: Intro to Networking Certificate
Professional Recognition
Educational Background
-AAS Information Security
-AA Information Systems
-Member of Phi Theta Kappa Honor Society
Personal & Family
I moved around a lot when I was younger but moved to the Tampa area back in 1999, so Florida is home. I went to college in Indiana, where I got my AAS degree in Information Security. My wife and I have 1 son, as well as our extended fur family. In my free time, I enjoy sim racing, watching sports/movies, and spending time with family.

Kyle Draving, Senior Web Developer

Professional Credentials & Activities
Professional Recognition
Educational Background
-Bachelor of Science: Information Systems, Calvin University – Grand Rapids
-Tools: HTML, CSS, JavaScript, PHP, MySQL, WordPress
Personal & Family
Kyle is a dedicated husband and father to a young daughter. Along with his passion for web development and staying ahead of the latest technologies and industry trends, he loves animals.
His family pets include a cat, a bearded dragon, and poison dart frogs.
In his free time, Kyle enjoys spending time with friends, indulging in geeky hobbies, and playing a wide variety of strategy games.

Rosie Williamson

Professional Credentials & Activities
-Social Media, including but not limited to LinkedIn, Facebook, Instagram, TikTok, and more.
-Active Realtor license
-PSA – NAR: Price Strategy Advisor
-Small business owner
Professional Recognition
In recognition of achieving a perfect score on her thesis, Rosie Williamson was awarded a dedicated spot in Helio Alonso’s library.
Educational Background
Bachelor’s Degree in Public Relations/Mass Communication from University Helio Alonso in Rio de Janeiro, Brazil.
Personal & Family
Rosie is a homeschooling mother who has taken the reins on her children’s education with pride and dedication. Balancing her professional life with her family commitments, Rosie successfully manages three different professional roles without compromising the time she spends with her loved ones.
As the head of her household, Rosie channels her energy and expertise into enhancing her home through various successful DIY projects.
Rosie is committed to instilling strong values in her two daughters. She teaches them to live a life rooted in faith, love, respect, and honesty, ensuring they grow up with a solid moral foundation.
Rosie loves spending time at the beach, and she enjoys exploring new places as well. After recent life events, Rosie started a new commitment to her daughters: to show them at least one new out-of-state place per year. She believes that life is precious and should be lived to its full, whenever possible.
Rosie and her two daughters live in Tampa, Florida.

Pedro Kennedy, Team Mascot

Professional Credentials & Activities
-Certified Lap Dog
-Member of the Squirrel Watching Association
-Professional Beggar with a Ph.D. in Puppy Dog Eyes
-Part-time Cookie Relocator (good luck finding it)
Professional Recognition
-Winner of the Annual Furry Friends Belly Rub Competition (4 years running)
-Holds the record for Longest Tail Wag Marathon
-Nominated for Best Supporting Animal in last year’s Christmas Family Photos
Educational Background
-Graduated top of his class, Valipuptorian, at Obedience Law School
-Earned a Diploma from the University of Office Mascots
Personal & Family
-He has a human baby sister who was born last year. She makes a great crying alarm clock!
-His parents are the best human pup parents ever. They supply endless tummy scratches and fallen food from the table.
-He has a dog brother named Julio who annoys him with all of his endless puppy energy, but Julio is the best brother a pup could ask for.

We Provide B2B (businesses to businesses) Technology Support

While our leadership team oversees many parts of our business, we are all passionate about delivering world-class customer service. We have made significant investments into hiring the best helpdesk staff, refining our support processes, and training our people to address your needs promptly and knowledgeably.

Whether we are providing strategic technology advice to executive teams, helping to support complex cloud-based enterprise solutions, enabling the latest in communication technologies, or keeping existing solutions running like well-oiled machines – we are eager to show how we can make a positive difference in your business operations!

Our team has spent years developing the skills that make us a great fit for providing IT Services to businesses.  We focus on developing ourselves and improving our abilities, each and every day.

We have worked on API integration efforts requiring custom-developed software, vendor support, on-premise and off-premise IT Helpdesks; all devoted to helping a company meet and plan for its future Information Technology needs.

We are located in Tampa Florida, from which we coordinate and manage our Data Center, central IT Helpdesk, and dedicated employees and partners from all over the world.

Ready to Hear More?

If you are looking for a new IT Support and Cloud Provider, give us a call.  You will find we have hired our staff not only based on their technical skills but also based on their personalities.

Providing IT Services to other businesses can be challenging, our goal is to make the process enjoyable and rewarding.  We invite you to put us to the test – we never quit, we never give up – we will do what is necessary to empower your technology to work for you.