Customer Service

IT Accountability and Operational Transparency

Four Eyes

/ Author Jared Knisley, Computer Repair, Customer Service, Fizen™, IT Support, Productivity, Project Management, Teaching Others, Team Building
IT Accountability No, no... not what the schoolyard bullies use to say about your glasses.  Besides, they were just jealous of your true awesomeness.  Have you considered using the four-eyes principle for ensuring greater IT accountability in your operations?  Let's take a look... Mistakes are very easy to make, even for detail oriented employees Take [...]

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IT Services and Technology Blind Spots

Hacking Love Bugs

/ Author Jared Knisley, Computer Repair, Customer Service, Fizen™, IT Support, Leadership, Productivity, Project Management, Team Building, Virtual CIO
Blind Spots These poor critters never stood a chance.  There they were, flying along, in love with life and whack - that was the end of it.  Do you ever feel taken by surprise?  How can we avoid blind spots in the daily commute of delivering IT Services to clients. How can we avoid business

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Rubber Duck Debugging

Pair Programming

/ Author Jared Knisley, Customer Service, IT Support, Leadership, Mobile Device Management, Productivity, Programming, Project Management, Software Design, Team Building, Virtual CIO
Rubber Duck Debugging How can you more effectively collaborate with others while working from home?  How can you recreate the effectiveness of team collaboration when you're up against a deadline and only have yourself to bounce ideas against?  Welcome to Rubber Duck Debugging! Tom Morris / CC BY-SA (https://creativecommons.org/licenses/by-sa/3.0) The only true wisdom is in

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