Customer Service

Say, 'No Thanks', to work outside your Core Competencies

When to Say “Thanks” but “No Thanks”

Core Competencies Have you ever had a client relationship go from good to bad, after a failed initiative? What if you had decided to pass on the opportunity?  Learn when to say "No Thanks" to work that does not align with your Core Competencies. The Full Scoop I was recently contemplating the relationship between the [...]

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Following Up, Critical for Effective Management

Learn to Follow Up Don't fall into the trap of believing that, since an assignment was given, it is in the process of being completed. "Trust but verify" is a tried and true Russian proverb that will work for you if employed properly. Learning to follow-up is critical for Effective Management. The Full Scoop The

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Communication is Key We have seen that a lack of sufficient effective communication can lead to unnecessary misunderstandings and escalations, especially between those operating in technical versus business delivery roles. The Full Scoop Have you ever had an opinion that you were certain was accurate? Even when the subject area was foreign to you? Have

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The Value in Not Responding

Have you ever put an enormous amount of effort into an event or relationship, only to have your efforts seemingly backfire? Reflect on when you responded promptly and should not have, what can you do in the future to allow time for urgent situations to self-resolve. We all perceive and view the world differently, learn to prioritize

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