Customer Service

Microsoft Copilot

Microsoft Copilot Feature Overview

/ Artificial Intelligence, Author Fizen Technology, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Services, IT Support, Leadership, Managed IT, Productivity, Teaching Others, Team Building
How Microsoft Copilot is Transforming the Modern Workplace: What IT Leaders Need to Know At Fizen Technology, we’re always looking for tools that make work smarter. Microsoft’s Copilot, which recently rolled out major updates in their Spring 2025 Wave 2 release, is quickly becoming a game-changer for businesses of all sizes. From enhanced productivity to smarter [...]

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IT Support Weekly Alert

Weekly Threat Summary: IT Cybersecurity Support Report

/ Author Fizen Technology, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Services, IT Support, Managed IT, Patching, Teaching Others
Weekly Alert: IT Cybersecurity Support Our Weekly Threat Intelligence Summary is compiled by expert threat analysts, highlighting the key threat events you should know about and offering mitigation recommendations. Top Intelligence Events Fortinet Warns Attackers Retain Access to Patched FortiGate VPNs Using Symlinks Fortinet has identified a technique used by threat actors to retain unauthorized, read-only access to

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Threat Brief (High)

THREAT BRIEF (HIGH): Microsoft’s April 2025 IT Support

/ Author Fizen Technology, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Services, IT Support, Managed IT, Patching
THREAT BRIEF (HIGH): IT Support Threat Brief April 2025 Apr 24, 2025 What is the situation? We are pleased to provide the following IT Support Threat Brief for April 2025. Multiple advanced persistent threat (APT) groups from North Korea, Iran, and Russia have been observed leveraging the increasingly prevalent social engineering tactic known as ClickFix to

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IT Support Weekly Alert

Weekly Threat Summary: IT Cybersecurity Support Report

/ Author Fizen Technology, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Services, IT Support, Managed IT, Patching, Teaching Others
Weekly Alert: IT Cybersecurity Support Our Weekly Threat Intelligence Summary is compiled by expert threat analysts, highlighting the key threat events you should know about and offering mitigation recommendations. Top Intelligence Events Threat Brief (High): Fortinet Releases Critical FortiSwitch Patch Alongside Multiple Vulnerability Advisories On April 8, 2025, Fortinet released multiple PSIRTs, including one critical-rated vulnerability

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