Client Retention

Near Misses in IT Services

A Near Miss

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
A Near Miss Has your team been experiencing "near misses" in managing your IT Services?  We "almost" had a storm this past weekend in Tampa Bay.  Last week as we watched, some prepared while others waited to see what would unfold.  Is your business approaching your IT Systems in the same way you prepare for [...]

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IT Decision Making Matrix

Mellifluous Chaos

/ Author Jared Knisley, Client Retention, Communication, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building
Eisenhower Decision Matrix There will always be distractions within Information Technology.  Learning how to bring the many daily decisions into harmony with one another is a core objective for anyone focused on succeeding within the IT Services and Support space.  Put the Eisenhower Decision Matrix to work for your organization. It is not enough to

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Eliminate Email and Increase Productivity

Email Archiving

/ Author Fizen Trainer, Client Retention, Cloud Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
Eliminating Email Do you dream about eliminating email?  Well, we have and have found a way to make it a reality. It is possible to reduce and eliminate email threads in a remote work environment, and your team may already have the tools do it. Productivity is never an accident. It is always the result

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Pair of hands release a dove into the sky

A Rising Phoenix

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Services, IT Support, Leadership, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
Rising as a Phoenix The pandemic created changes to our lives in ways we could have never imagined. Reflecting on the past few years, business owners and leaders will need to remember that we are running a Marathon, you are an endurance athlete. Rising as a phoenix requires taking time to rejuvenate and recenter. Not

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