Client Retention

Say, 'No Thanks', to work outside your Core Competencies

When to Say “Thanks” but “No Thanks”

Core Competencies Have you ever had a client relationship go from good to bad, after a failed initiative? What if you had decided to pass on the opportunity?  Learn when to say "No Thanks" to work that does not align with your Core Competencies. The Full Scoop I was recently contemplating the relationship between the …

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Communication is Key We have seen that a lack of sufficient effective communication can lead to unnecessary misunderstandings and escalations, especially between those operating in technical versus business delivery roles. The Full Scoop Have you ever had an opinion that you were certain was accurate? Even when the subject area was foreign to you? Have …

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Sometimes Less is More

Keeping it Simple Have you ever spent a great deal of time coming up with options and solutions for a client, only to frustrate and overwhelm them in the process? Let's discussing the importance of keeping it simple.  Essentially, always remember that sometimes less is in fact more. Key Takeaways Most people desire a short …

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The Law of Triviality

The Law of Triviality As the meeting started (late) we began to go over deep dive topics that were meant to bring attention to different positive and negative project trends within the group. Rarely would we get past the first couple of slides.  We would jump from one trivial topic to the next, ultimately the …

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