The True Cost of In-House IT vs. Hiring an MSP: A Comprehensive Analysis

The True Cost of In-House IT vs. Hiring an MSP: A Comprehensive Analysis


In today’s technology-driven business landscape, the decision between maintaining an in-house IT department and partnering with a Managed Service Provider (MSP) like Fizen™ can significantly impact a company’s operational efficiency and bottom line. This article delves deep into the true costs and benefits of each option, backed by recent statistics and expert insights.

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The Evolving IT Landscape

Before we compare the two options, it’s crucial to understand the rapidly changing IT environment. According to Gartner, worldwide IT spending is projected to total $4.7 trillion in 2023, an increase of 4.3% from 2022. This growth underscores the increasing importance of IT in business operations and the need for efficient management of these resources.

In-House IT: Unveiling the Hidden Costs

While many businesses initially consider only salaries when evaluating in-house IT costs, the true expenses are far more extensive:

  1. Recruitment and Training: The Society for Human Resource Management (SHRM) reports that the average cost-per-hire is $4,700. For specialized IT roles, this figure can be significantly higher. Additionally, training new hires can take up to 8-26 weeks, according to a 2022 Training Industry Report.
  2. Ongoing Education: CompTIA’s IT Industry Outlook highlights that 79% of IT professionals believe they need to develop new skills to keep up with evolving technologies. This continuous learning requirement translates to ongoing training costs for businesses.
  3. Infrastructure Costs: Beyond salaries, companies must invest in hardware, software, and workspace for their IT team. Gartner predicts that by 2025, 85% of infrastructure strategies will integrate on-premises, colocation, cloud, and edge delivery options, compared with 20% in 2020. This hybrid approach often requires significant upfront investment.
  4. Overhead Expenses: The U.S. Bureau of Labor Statistics reports that benefits account for about 31% of an employee’s total compensation package. For IT professionals, who often command higher salaries, this translates to substantial additional costs.
  5. Turnover Costs: The tech sector has one of the highest turnover rates at 13.2%, according to LinkedIn’s 2018 survey. Each turnover can cost up to 200% of an employee’s annual salary when considering recruitment, training, and lost productivity.
  6. Limited Expertise: In-house teams may struggle to keep up with all areas of IT. A 2022 IBM report found that 39% of companies lack the in-house skills needed to manage complex IT environments effectively.

The MSP Advantage: A Cost-Effective Alternative

Partnering with an MSP like Fizen™ offers several benefits that can lead to significant cost savings and improved IT performance:

  1. Predictable Costs: According to a CompTIA study, 46% of companies that moved to an MSP model reported lower IT costs, with 13% experiencing savings of 25% or more.
  2. Scalability: The flexibility offered by MSPs is crucial, especially given that 76% of IT decision-makers report difficulty in managing multi-cloud environments, according to a Global Knowledge Study.
  3. Access to Expertise: MSPs employ specialists across various IT domains. A 2023 Deloitte survey found that 65% of CIOs view the skills gap as a significant barrier to digital transformation, a gap that MSPs can help bridge.
  4. 24/7 Support: The cost of downtime can be staggering. Gartner estimates that the average cost of IT downtime is $5,600 per minute. MSPs’ round-the-clock monitoring can significantly reduce this risk.
  5. Up-to-date Technology: Keeping pace with technology is crucial. IDC predicts that by 2024, 80% of enterprises will overhaul relationships with suppliers, providers, and partners to better execute digital strategies. MSPs are well-positioned to support this transition.
  6. Reduced Downtime: A study by the Ponemon Institute found that the average cost of a data center outage in 2021 was $740,357. MSPs’ proactive maintenance can help mitigate such risks.
  7. Focus on Core Business: According to a Deloitte survey, 57% of businesses outsource to focus on core business functions. This allows companies to allocate resources more effectively.

Making the Right Choice: Factors to Consider

While the cost-effectiveness of an MSP is clear for many businesses, the decision ultimately depends on specific factors:

  • Size and Complexity of IT Infrastructure: Larger, more complex environments may benefit more from MSP expertise.
  • Regulatory Compliance: Industries with strict regulations (e.g., healthcare, finance) may find MSPs’ specialized knowledge invaluable.
  • Technology Dependence: Companies heavily reliant on technology may see greater benefits from MSP partnerships.
  • Growth Trajectory: Fast-growing companies often find MSPs more capable of scaling IT resources quickly.

A Hybrid Approach: The Best of Both Worlds?

Interestingly, many organizations are adopting a hybrid approach. An NTT study found that 50% of organizations use a hybrid model, combining in-house IT with MSP services. This approach allows businesses to maintain control over core IT functions while leveraging MSP expertise for specialized or resource-intensive tasks.


The decision between in-house IT and partnering with an MSP like Fizen™ is not one-size-fits-all. However, the statistics and trends clearly show that for many organizations, MSPs offer a compelling blend of cost savings, expertise, and scalability that’s challenging to achieve with an in-house team alone.

By carefully evaluating your specific needs, budget, and growth plans against the total cost of ownership for both options, you can make an informed decision that supports your business objectives and positions your company for technological success in an increasingly digital world.


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