Customer Service

Supporting and Maintaining Legacy IT Systems

Legacy Technologies

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Compliance, Computer Repair, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Teaching Others, Working Remotely
Legacy System Support It can be hard to part ways with a Legacy IT System that has been serving you well for many years if not decades.  It works well, your employees understand it, it is paid for; do you have to make a change? Let's discuss the pros and cons of engaging in legacy [...]

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Better Cyber Security Through User Training

Insider Threat of Cyber Security

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
Cyber Security An enormous amount of money is spent annually by companies to protect their IT Systems from Cyber Security threats.  We are too reliant and trusting on systems to protect us.  There is one significant threat that is often overlooked, and not often suspected; ourselves. Things never go wrong at the moment you expect

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Near Misses in IT Services

A Near Miss

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
A Near Miss Has your team been experiencing "near misses" in managing your IT Services?  We "almost" had a storm this past weekend in Tampa Bay.  Last week as we watched, some prepared while others waited to see what would unfold.  Is your business approaching your IT Systems in the same way you prepare for

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IT Decision Making Matrix

Mellifluous Chaos

/ Author Jared Knisley, Client Retention, Communication, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building
Eisenhower Decision Matrix There will always be distractions within Information Technology.  Learning how to bring the many daily decisions into harmony with one another is a core objective for anyone focused on succeeding within the IT Services and Support space.  Put the Eisenhower Decision Matrix to work for your organization. It is not enough to

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