Managed IT

Search Results Featured snippet from the web Challenging Assumptions

Ducks in Trees

/ Author Jared Knisley, Client Retention, Communication, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building
Making Assumptions Have you ever made assumptions about a person or situation, that turned out to be completely wrong?  Do you find yourself doing this regularly; if you're like the rest of us, the correct answer is yes!  We all do it, how can we become better at seeking first to more fully understand a [...]

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Use Chesterton's Fence While Working with IT Systems

Chesterton’s Fence

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building

Chesterton’s Fence Often within Information Technology, we are working with IT Systems that were built by a predecessor and may not have been properly documented.  Members of your helpdesk staff and development teams will find processes in place that do not have an obvious function. Caution should be taken before making changes; when the intended

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