IT Support

Staying focused for IT Excellence

It’s a Wood Pecker!

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
IT Excellence How can we achieve IT Excellence with limited resources, budgets, training; and a laundry list of IT Project needs and requests. Staying focused on your strengths is a good place to start. "A woodpecker can tap twenty times on a thousand trees and get nowhere, but stay busy. Or he can tap twenty-thousand [...]

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Define IT Service and Support Success

Geared for Success

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
It has been said, "When the time for decision arrives, the time for preparation is past."  Within our IT Service and Support business, we always want to be ready to exceed expectations when called upon; let's dive into the key components necessary to excel. When an opportunity comes along, you need to be ready for it. Define

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Create a Great IT Company

How’s your MTC

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building
Great IT Company How do you create a great IT Company?  Do you feel like your IT Firm or technology team are at times falling short of their potential?  Let's dive into the core attributes that make ordinary IT companies, exceptional IT companies. The core components to effective team development. Great IT People do make

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IT Management and Automation

Automagically Complete

/ Author Jared Knisley, Customer Service, Fizen™, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Team Building, Virtual CIO
IT Management IT Management can feel like the art of impossible.  A client request comes in, the priority is always high, if it is not completed quickly and accurately expectations can easily fail to be met.  How are we using control automation effectively, to do more, quickly and accurately; like magic! Let's discuss how to

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