Customer Service

Managing Blind Spots

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
Managing Unknowns in IT Running a business is challenging and there are many unknowns. If you are not careful, they will catch you at the most inopportune moments. Join our discussion of how "Blind Spots" can disrupt your ability to manage the risks found within Information Technology. Proper Planning Prevents Poor Performance ~ From the [...]

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Making Connections in Information Technology

You Need an Adapter

/ Author Fizen™, Client Retention, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Productivity, Programming, Project Management, Software Design, Teaching Others, Virtual CIO
Making Connections How can we make connections between our company and the clients that need our services?  In Information Technology, making connections is a lot like finding the right adapter. You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other

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Effective Management in Information Technology

Status Updates Create Success

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
Return and Report Effective management in Information Technology requires reliable information.  If you are struggling to encourage employees to provide you updates on their assignments, it may be time for some R&R!  No, we are not talking about rest and relaxation, although chances are high you may need some of that too. Repetition makes reputation

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Use Microsoft Teams to Make Life Easier

A Simple Tip

/ Author Fizen Trainer, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
Using Microsoft Teams Sometimes you just have to share things that have made your life easier. Today, we're not going to get into any philosophy of ROI of your technology dollars, or ways that you create better PowerPoints. We are just going straight into a tech tip that you should try today if you are

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