Client Retention

Sometimes Less is More

Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Support, Leadership, Managed IT, Mobile Device Management, Project Management, Team Building, Working Remotely / By
Have you ever spent a great deal of time coming up with options and solutions for a client, only to frustrate and overwhelm them in the process? Most people desire a short list of recommendations Clients are looking to you to help make a decision Too many options can overwhelm and frustrate a client Be …

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The Law of Triviality

Client Retention, Cloud Support, Communication, Customer Service, Leadership, Productivity, Project Management, Team Building, Working Remotely / By
As the meeting started (late) we began to go over deep dive topics that were meant to bring attention to different positive and negative project trends within the group. Rarely would we get past the first couple of slides.  We would jump from one trivial topic to the next, ultimately the meetings were an ineffective …

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