Working Remotely

Perfection in IT Service and Support

More Wabi-Sabi?

Is your pursuit of perfection taking a toll in your relationships, health and business?  Where do you draw the line between the pursuit of perfection and "good enough"?  Let's explore how this beautiful concept applies to the field of IT Service and Support. There is beauty and authenticity to be found in our imperfections. "Perfect …

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Staying focused for IT Excellence

It’s a Wood Pecker!

How can we achieve IT Excellence with limited resources, budgets, training; and a laundry list of IT Project needs and requests. Staying focused on your strengths is a good place to start. "A woodpecker can tap twenty times on a thousand trees and get nowhere, but stay busy. Or he can tap twenty-thousand times on …

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Define IT Service and Support Success

Geared for Success

It has been said, "When the time for decision arrives, the time for preparation is past."  Within our IT Service and Support business, we always want to be ready to exceed expectations when called upon; let's dive into the key components necessary to excel. When an opportunity comes along, you need to be ready for it. Define …

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