Managed IT Archives

Fixing Common PC Issues

April 23, 2020 / Computer Repair, Customer Service, IT Support, Managed IT, Teaching Others, Working Remotely

Working from home has us all on our computers. It's important to know how you can go about fixing common PC issues. One thing that is for sure is that technology is here to stay and is only getting more advanced. The good part is, it's typically easy to fix certain issues you may run [...]

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Healthcheck 101

April 9, 2020 / Author Jared Knisley, Client Retention, Communication, Customer Service, IT Support, Managed IT, Project Management

Technology providers offering IT Services often provide health checks to assist new or existing clients with understanding the state of their system. Is this a gimmick meant to use fear to drive a sales pitch, or is there real value to be found in the advice that is being given? Key Points Trust is invaluable

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Chesterton’s Fence

December 4, 2019 / Author Jared Knisley, Client Retention, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building

Chesterton’s Fence Often within Information Technology, we are working with IT Systems that were built by a predecessor and may not have been properly documented. Members of your helpdesk staff and development teams will find processes in place that do not have an obvious function. Caution should be taken before making changes; when the intended

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Following Up, Critical for Effective Management

October 20, 2019 / Author Jared Knisley, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building, Working Remotely

Learn to Follow Up Don't fall into the trap of believing that, since an assignment was given, it is in the process of being completed. "Trust but verify" is a tried and true Russian proverb that will work for you if employed properly. Learning to follow-up is critical for Effective Management. The Full Scoop The

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