Customer Service

Fizen™ MSP Alliance Member

Press Release: MSPAlliance

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
S Fizen™ Becomes Member of MSPAlliance Fizen™ joins vibrant global consortium of cloud, managed service providers and technology enabling vendors Tampa, Florida - Fizen™ today announced that it has become a member of the MSPAlliance. MSPAlliance is the oldest Managed Services group. The only Accrediting and Standards based body created specifically for [...]

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Delegation Strategies

Delegation Strategies

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Services, IT Support, Leadership, Productivity, Project Management, Teaching Others, Team Building
Taking Care of Busy People Keep in mind that if you take an exceptional person and give them 10 things to do, you may find that little is accomplished. Give an exceptional person a few focused items to complete with a clearly expressed deadline, and you are likely to find it all gets completed.  Many

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Evergreen IT

Evergreen IT

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely

Leverage Evergreen IT Evergreen IT allows vendors to update and patch systems for you by offering cloud-based solutions that keep your network, servers and software updated regularly. By upgrading systems in a scalable, real-time manner, you are addressing the need to upgrade in small, manageable ways. The time to repair the roof is when the

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Holding People Responsible and Handing IT Emergencies

Blood in the Water

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
Holding People Responsible Has something has gone wrong and the executive team is keen to hold someone's "feet to the fire?"  Holding people responsible for their actions is an ongoing topic within a business, especially in IT.  Here are some tips to see you through, when there is blood in the water and the sharks

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