Communication

Holding People Responsible and Handing IT Emergencies

Blood in the Water

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
Holding People Responsible Has something has gone wrong and the executive team is keen to hold someone's "feet to the fire?"  Holding people responsible for their actions is an ongoing topic within a business, especially in IT.  Here are some tips to see you through, when there is blood in the water and the sharks [...]

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Establish IT Plans to Work More Effectively

Less Ideas – More Plans Please

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
Work More Effectively Are you looking to work more effectively?  Too often in business we make decisions off of an idea rather than a plan.  To truly drive your own success, be sure to invest in plans and not ideas. "Unless commitment is made, there are only promises and hopes; but no plans." ~ Peter

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Define Your Responsibility Matrix for IT

Responsibility Matrix

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
Define Your Matrix for IT Keep in mind that if you take an exceptional person and give them 10 things to do, you may find that little is accomplished. Give an exceptional person a few focused items to complete with a clearly expressed deadline, and you are likely to find it all gets completed.  Many

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Clear Perspectives from Your Fractional CIO

Avoiding Absolutes

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
Clear Perspectives Too often we rely on emotion or circumstantial evidence to construct perspectives on our employees, vendors and customers; which are short-sighted.  Develop a clear perspective for situations that occur within Information Technology. "We judge ourselves by our intentions and others by their behavior." ~ Stephen M.R. Covey, The Speed of Trust: The One

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