Client Retention
Should Your Business Apologize?
“I’m sorry.” Two powerful words that can make the difference between building a great or poor relationship. Over the years, I have heard some say that as a business, you should never apologize. Others seem to apologize regularly for anything and everything under the sun. Who is right, and how do you balance the two?
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Perspective
Perspective As each of our careers in business are different, the development of your perspective will be a unique journey. On our journey, the sights and sounds each of us experiences may be similar but are never the same. We are products of our environment, and your perspective can benefit from the insights of others.
Supply Chain Risk
Managing Risk Properly managing risk in IT is an important aspect of running a business. In the recent massive SolarWinds cyberattack, your exposure to third party risk within your supply chain can be significant. What steps can a business take to identify and minimize these risks? “What you have to do and the way you