Client Retention

Develop Successful IT Processes as Habits

Breaking Bad Habits

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
Bad Habits Do you have a few habits you'd like to kick?  How can we rewire ourselves and our organizations to discard bad habits that are limiting our success? The difference between who you are and who you want to be is what you do.  ~ Charles Duhigg The Full Scoop Does your organization have [...]

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Develop an Exceptional IT Helpdesk

Help Wanted!

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Computer Repair, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
IT Helpdesk Wanted There are many sources you can look to in becoming the IT Helpdesk you desire.  Are you taking advantage of the many resources at your disposal?  Let's consider a few that are easily within your reach. "‎Imagine that every person in the world is enlightened but you. They are all your teachers,

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Don't IT Projects surprise or catch you off guard.

Don’t be a Turkey!

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
IT Projects Have you ever let complacency get the better of you?  Blind spots during IT Projects can be so challenging.  Let's explore why we get caught off guard and what can be done about it. "Consider a Turkey that is fed every day. Every single feeding will firm up the bird's belief that it

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Perfection in IT Service and Support

More Wabi-Sabi?

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, Cybersecurity, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
IT Service and Support Is your pursuit of perfection taking a toll in your relationships, health and business?  Where do you draw the line between the pursuit of perfection and "good enough"?  Let's explore how this beautiful concept applies to the field of IT Service and Support. There is beauty and authenticity to be found

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