Client Retention

Don't IT Projects surprise or catch you off guard.

Don’t be a Turkey!

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, Data Backups, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
IT Projects Have you ever let complacency get the better of you?  Blind spots during IT Projects can be so challenging.  Let's explore why we get caught off guard and what can be done about it. "Consider a Turkey that is fed every day. Every single feeding will firm up the bird's belief that it [...]

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Perfection in IT Service and Support

More Wabi-Sabi?

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, Cybersecurity, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Virtual CIO, Working Remotely
IT Service and Support Is your pursuit of perfection taking a toll in your relationships, health and business?  Where do you draw the line between the pursuit of perfection and "good enough"?  Let's explore how this beautiful concept applies to the field of IT Service and Support. There is beauty and authenticity to be found

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Staying focused for IT Excellence

It’s a Wood Pecker!

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
IT Excellence How can we achieve IT Excellence with limited resources, budgets, training; and a laundry list of IT Project needs and requests. Staying focused on your strengths is a good place to start. "A woodpecker can tap twenty times on a thousand trees and get nowhere, but stay busy. Or he can tap twenty-thousand

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Define IT Service and Support Success

Geared for Success

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
It has been said, "When the time for decision arrives, the time for preparation is past."  Within our IT Service and Support business, we always want to be ready to exceed expectations when called upon; let's dive into the key components necessary to excel. When an opportunity comes along, you need to be ready for it. Define

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