Communication

Author Jared Knisley, Client Retention, Communication, Customer Service, Project Management / By
Communication is Key We have seen that a lack of sufficient effective communication can lead to unnecessary misunderstandings and escalations, especially between those operating in technical versus business delivery roles. Too much communication is often better than a lack in communication. Keep in mind that your viewpoint on a situation is entirely unique to you. …

Communication Read More »

The Value in Not Responding

Author Jared Knisley, Communication, Customer Service, Project Management, Team Building / By
Have you ever put an enormous amount of effort into an event or relationship, only to have your efforts seemingly backfire? Reflect on when you responded promptly and should not have, what can you do in the future to allow time for urgent situations to self-resolve. We all perceive and view the world differently, learn to prioritize …

The Value in Not Responding Read More »

Sometimes Less is More

Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Support, Leadership, Managed IT, Mobile Device Management, Project Management, Team Building, Working Remotely / By
Have you ever spent a great deal of time coming up with options and solutions for a client, only to frustrate and overwhelm them in the process? Most people desire a short list of recommendations Clients are looking to you to help make a decision Too many options can overwhelm and frustrate a client Be …

Sometimes Less is More Read More »