Education Archives

The AI Era Demands Stronger People Skills

June 12, 2026 / AI Innovation, Artificial Intelligence, Audits, Author Fizen Technology, Client Retention, Communication, Compliance, Customer Service, Education, IT Services, IT Support, Leadership, Managed IT, Productivity, Teaching Others, Wellness

Workplace Culture & AI AI Is Making the "Competent Jerk" Extinct. Here's What Replaces Them. For decades, expertise bought difficult people a pass. As AI closes the knowledge gap, that pass is expiring, and how you treat people is becoming the only edge that's left. XDuce Managed IT & Cybersecurity 6 min read A landmark [...]

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When Your Role Changes

March 19, 2026 / Author Jared Knisley, Education, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Wellness, Working Remotely

When Your Role Changes: Why Structured Jobs Still Demand Independent Design Last week, I heard two conversations that stuck with me. One came from someone in a support facing role, "Our organization just restructured how we handle routine requests. Now that I'm not managing those day-to-day, I honestly don't know what I'll do with my

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Office 365 Hacked?

February 23, 2026 / Audits, Author Fizen Technology, Author Fizen Trainer, Cloud Support, Compliance, Cybersecurity, Disaster Recovery, Education, IT Services, IT Support, Managed IT, Ransomware, Vulnerability Scanning

Office 365 Hacked? What Business Owners Should Do Immediately Discovering or even suspecting that your Office 365 account has been hacked can create immediate concern for any business leader. Many organizations first notice something subtle, a vendor questioning a payment request, a strange email reply, or an unexpected login alert. Unlike traditional cyberattacks, an Office

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Software Supply Chain Attacks Explained

February 9, 2026 / Author Fizen Technology, Compliance, Cybersecurity, Education, IT Services, IT Support, Leadership, Managed IT, Ransomware, Software Design

Software Supply Chain Attacks Explained, Why Trusted Updates Are Now a Prime Target Software supply chain attacks have quietly become one of the most effective and dangerous techniques in modern cybersecurity. Rather than attacking organizations directly, threat actors compromise the trusted software, vendors, or update mechanisms those organizations rely on. When that trust is broken,

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