Customer Service

Use Chesterton's Fence While Working with IT Systems

Chesterton’s Fence

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building

Chesterton’s Fence Often within Information Technology, we are working with IT Systems that were built by a predecessor and may not have been properly documented.  Members of your helpdesk staff and development teams will find processes in place that do not have an obvious function. Caution should be taken before making changes; when the intended […]

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Say, 'No Thanks', to work outside your Core Competencies

When to Say “Thanks” but “No Thanks”

/ Author Jared Knisley, Client Retention, Communication, Customer Service, Leadership, Productivity, Project Management, Teaching Others, Team Building
Core Competencies Have you ever had a client relationship go from good to bad, after a failed initiative? What if you had decided to pass on the opportunity?  Learn when to say "No Thanks" to work that does not align with your Core Competencies. The Full Scoop I was recently contemplating the relationship between the

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Following Up, Critical for Effective Management

/ Author Jared Knisley, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
Learn to Follow Up Don't fall into the trap of believing that, since an assignment was given, it is in the process of being completed. "Trust but verify" is a tried and true Russian proverb that will work for you if employed properly. Learning to follow-up is critical for Effective Management. The Full Scoop The

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Communication

/ Author Jared Knisley, Client Retention, Communication, Customer Service, Leadership, Productivity, Project Management, Team Building
Communication is Key We have seen that a lack of sufficient effective communication can lead to unnecessary misunderstandings and escalations, especially between those operating in technical versus business delivery roles. The Full Scoop Have you ever had an opinion that you were certain was accurate? Even when the subject area was foreign to you? Have

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