Customer Service

Following Up, Critical for Effective Management

/ Author Jared Knisley, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
Learn to Follow Up Don't fall into the trap of believing that, since an assignment was given, it is in the process of being completed. "Trust but verify" is a tried and true Russian proverb that will work for you if employed properly. Learning to follow-up is critical for Effective Management. The Full Scoop The [...]

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Communication

/ Author Jared Knisley, Client Retention, Communication, Customer Service, Leadership, Productivity, Project Management, Team Building
Communication is Key We have seen that a lack of sufficient effective communication can lead to unnecessary misunderstandings and escalations, especially between those operating in technical versus business delivery roles. The Full Scoop Have you ever had an opinion that you were certain was accurate? Even when the subject area was foreign to you? Have

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The Value in Not Responding

/ Author Jared Knisley, Communication, Customer Service, Project Management, Team Building
Have you ever put an enormous amount of effort into an event or relationship, only to have your efforts seemingly backfire? Reflect on when you responded promptly and should not have, what can you do in the future to allow time for urgent situations to self-resolve. We all perceive and view the world differently, learn to prioritize

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Sometimes Less is More

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Team Building, Working Remotely
Keeping it Simple Have you ever spent a great deal of time coming up with options and solutions for a client, only to frustrate and overwhelm them in the process? Let's discussing the importance of keeping it simple.  Essentially, always remember that sometimes less is in fact more. Key Takeaways Most people desire a short

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