Client Retention Archives

The Pareto Principle

December 10, 2019 / Author Jared Knisley, Client Retention, Communication, Customer Service, Leadership, Productivity, Project Management, Teaching Others

Implementing the Pareto Principle Have you ever spent an enormous amount of time on a task that ended up not proving useful or needed? Has this happened to you time and time again? Learn to use 'The Pareto Principle'. The Full Scoop The Pareto Principle is the observation that 80% of any result is attributable [...]

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Chesterton’s Fence

December 4, 2019 / Author Jared Knisley, Client Retention, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building

Chesterton’s Fence Often within Information Technology, we are working with IT Systems that were built by a predecessor and may not have been properly documented. Members of your helpdesk staff and development teams will find processes in place that do not have an obvious function. Caution should be taken before making changes; when the intended

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When to Say “Thanks” but “No Thanks”

November 15, 2019 / Author Jared Knisley, Client Retention, Communication, Customer Service, Leadership, Productivity, Project Management, Teaching Others, Team Building

Core Competencies Have you ever had a client relationship go from good to bad, after a failed initiative? What if you had decided to pass on the opportunity? Learn when to say "No Thanks" to work that does not align with your Core Competencies. The Full Scoop I was recently contemplating the relationship between

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Communication

September 16, 2019 / Author Jared Knisley, Client Retention, Communication, Customer Service, Leadership, Productivity, Project Management, Team Building

Communication is Key We have seen that a lack of sufficient effective communication can lead to unnecessary misunderstandings and escalations, especially between those operating in technical versus business delivery roles. The Full Scoop Have you ever had an opinion that you were certain was accurate? Even when the subject area was foreign to you? Have

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