Author Jared Knisley

Digital Process Automation for Business

Mastering Digital Process Automation

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Compliance, Customer Service, IT Support, Leadership, Productivity, Project Management, Teaching Others, Team Building
Mastering Digital Process Automation: Insights from Business Leaders In a world of rapid digital transformation, businesses face mounting pressure to innovate, streamline operations, and deliver exceptional experiences. Digital Process Automation (DPA) offers a path to achieve these goals. To illustrate its power, this article draws from a recent survey of business owners and entrepreneurs who [...]

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Selecting the best IT Vendor

Selecting the Right IT Service Vendor

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Compliance, Customer Service, IT Support, Leadership, Productivity, Project Management, Teaching Others, Team Building
A Guide to Aligning Expertise and Values Selecting the right IT service vendor is a pivotal decision for any business, as it can significantly impact both the short-term success and long-term growth of your company. The process goes beyond just comparing prices and services; it involves a comprehensive evaluation of the vendor's experience, reviews, references,

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Understanding the CrowdStrike outage.

Understanding the CrowdStrike Outage

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, Data Backups, IT Support, Productivity, Project Management, Teaching Others

Understanding the CrowdStrike Outage: Causes, Solutions, and Prevention The recent CrowdStrike outage has been a significant event, impacting numerous organizations worldwide. Here’s an in-depth look at what happened, how it was resolved, and steps that can be taken to prevent future incidents.   The Outage The CrowdStrike outage began early on July 19, 2024, and

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Layered Security

The Swiss Cheese Model of Cybersecurity

/ Author Jared Knisley, Communication, Leadership, Productivity, Project Management, Teaching Others, Team Building

The Swiss Cheese Model of Cybersecurity: A Layered Approach to Protection In the realm of cybersecurity, the Swiss Cheese Model presents a vivid and practical metaphor for understanding how multiple layers of security work in concert to protect digital assets. This model, which originated from the field of risk analysis and management, has been adapted

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