Teaching Others

Define IT Service and Support Success

Geared for Success

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Services, IT Support, Leadership, Managed IT, Mobile Device Management, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
It has been said, "When the time for decision arrives, the time for preparation is past."  Within our IT Service and Support business, we always want to be ready to exceed expectations when called upon; let's dive into the key components necessary to excel. When an opportunity comes along, you need to be ready for it. Define [...]

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Create a Great IT Company

How’s your MTC

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Project Management, Teaching Others, Team Building
Great IT Company How do you create a great IT Company?  Do you feel like your IT Firm or technology team are at times falling short of their potential?  Let's dive into the core attributes that make ordinary IT companies, exceptional IT companies. The core components to effective team development. Great IT People do make

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The IT Checklist for Project Management

Check and Recheck

/ Author Jared Knisley, Client Retention, Communication, Customer Service, IT Services, Leadership, Managed IT, Productivity, Programming, Project Management, Teaching Others, Team Building, Virtual CIO
IT Checklist Have you ever been faced with a daunting and overwhelming task?  Have you wondered to yourself, "where do I even begin"?  As we adjust to the new normal of a remote workforce, it will be important to make sure we stay organized and focused on effective communication and project deliveries more than ever. 

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IT Accountability and Operational Transparency

Four Eyes

/ Author Jared Knisley, Computer Repair, Customer Service, Fizen Technology, IT Support, Productivity, Project Management, Teaching Others, Team Building
IT Accountability No, no... not what the schoolyard bullies use to say about your glasses.  Besides, they were just jealous of your true awesomeness.  Have you considered using the four-eyes principle for ensuring greater IT accountability in your operations?  Let's take a look... Mistakes are very easy to make, even for detail oriented employees Take

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