Customer Service

Sometimes Less is More

/ Author Jared Knisley, Client Retention, Cloud Support, Communication, Customer Service, IT Support, Leadership, Managed IT, Productivity, Team Building, Working Remotely
Keeping it Simple Have you ever spent a great deal of time coming up with options and solutions for a client, only to frustrate and overwhelm them in the process? Let's discussing the importance of keeping it simple.  Essentially, always remember that sometimes less is in fact more. Key Takeaways Most people desire a short [...]

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The Law of Triviality

/ Client Retention, Communication, Customer Service, Fizen™, Leadership, Productivity, Project Management, Teaching Others, Team Building, Working Remotely
The Law of Triviality As the meeting started (late) we began to go over deep dive topics that were meant to bring attention to different positive and negative project trends within the group. Rarely would we get past the first couple of slides.  We would jump from one trivial topic to the next, ultimately the

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