Customer Service

Say, 'No Thanks', to work outside your Core Competencies Say, 'No Thanks', to work outside your Core Competencies

Have you ever had a client relationship go from good to bad, after a failed initiative? What if you had decided to pass on the opportunity?  Learn when to say “No Thanks” to work that does not align with your Core Competencies. New opportunities and upselling existing clients can be tempting to pursue. The maturity Read More »

Read More When to Say “Thanks” but “No Thanks”

Communication is Key We have seen that a lack of sufficient effective communication can lead to unnecessary misunderstandings and escalations, especially between those operating in technical versus business delivery roles. Too much communication is often better than a lack in communication. Keep in mind that your viewpoint on a situation is entirely unique to you. Read More »

Read More Communication