Customer Service
Learn to Control Your Focus In Information Technology, there can be a lot to worry about from one day to the next. Learning how to control your focus will largely determine how you and your colleagues view your success. Positive focus and outlook will serve you in ways you can't begin to imagine. "That's been …
Multi-Factor Authentication
Understanding MFA Keeping your personal and business accounts secure is more important than ever. Whether logging into a website or a server, take these steps to ensure your accounts are protected. "Doing what's expected of you can make you good, but it's the time you spend going above and beyond what's required that makes you …
SQL Server Tuning
Performance Tuning SQL Server Over the years we have been involved in numerous efforts to tune and harden SQL Server. The following article is an on-going effort to document best practices for ourselves and the technology industry. “Most people spend more time and energy going around problems than in trying to solve them.” ~ Henry …
Should Your Business Apologize?
“I’m sorry.” Two powerful words that can make the difference between building a great or poor relationship. Over the years, I have heard some say that as a business, you should never apologize. Others seem to apologize regularly for anything and everything under the sun. Who is right, and how do you balance the two? …