Customer Service

IT Helpdesk is needed for Ongoing Learning

Why Ongoing Learning Matters

/ Author Fizen Technology, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Help Desk, IT Helpdesk, IT Services, IT Support, Managed IT, Productivity, Programming, Software Design, Teaching Others
Why Ongoing Learning Matters: A Real-World Example from Our IT Help Desk At Fizen Technology, we believe that learning for an IT Help Desk never really ends, especially in the world of technology. It’s not just about staying current with the latest tools or trends. Sometimes, learning something new can make all the difference in [...]

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Threat Brief (High)

Microsoft’s May 2025: IT Helpdesk Threat Brief (HIGH)

/ Author Fizen Technology, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Services, IT Support, Managed IT, Patching
Microsoft's May 2025: IT Helpdesk Threat Brief (HIGH) Apr 24, 2025 The SituationMicrosoft’s May 2025 Patch Tuesday is here, and our IT Helpdesk wants to ensure you have the information you need to make vital technology decisions. In this release 72 security vulnerabilities, are addressed, including 5 actively exploited and 2 publicly disclosed zero-days. Among

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Microsoft Copilot

Microsoft Copilot Feature Overview

/ Artificial Intelligence, Author Fizen Technology, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Services, IT Support, Leadership, Managed IT, Productivity, Teaching Others, Team Building
How Microsoft Copilot is Transforming the Modern Workplace: What IT Leaders Need to Know At Fizen Technology, we’re always looking for tools that make work smarter. Microsoft’s Copilot, which recently rolled out major updates in their Spring 2025 Wave 2 release, is quickly becoming a game-changer for businesses of all sizes. From enhanced productivity to smarter

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IT Support Weekly Alert

Weekly Threat Summary: IT Cybersecurity Support Report

/ Author Fizen Technology, Cloud Support, Communication, Compliance, Customer Service, Cybersecurity, IT Services, IT Support, Managed IT, Patching, Teaching Others
Weekly Alert: IT Cybersecurity Support Our Weekly Threat Intelligence Summary is compiled by expert threat analysts, highlighting the key threat events you should know about and offering mitigation recommendations. Top Intelligence Events Fortinet Warns Attackers Retain Access to Patched FortiGate VPNs Using Symlinks Fortinet has identified a technique used by threat actors to retain unauthorized, read-only access to

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