Author Jared Knisley

Define IT Service and Support Success

Geared for Success

It has been said, "When the time for decision arrives, the time for preparation is past."  Within our IT Service and Support business, we always want to be ready to exceed expectations when called upon; let's dive into the key components necessary to excel. When an opportunity comes along, you need to be ready for it. Define [...]

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Create a Great IT Company

How’s your MTC

Great IT Company How do you create a great IT Company?  Do you feel like your IT Firm or technology team are at times falling short of their potential?  Let's dive into the core attributes that make ordinary IT companies, exceptional IT companies. The core components to effective team development. Great IT People do make

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The IT Checklist for Project Management

Check and Recheck

IT Checklist Have you ever been faced with a daunting and overwhelming task?  Have you wondered to yourself, "where do I even begin"?  As we adjust to the new normal of a remote workforce, it will be important to make sure we stay organized and focused on effective communication and project deliveries more than ever. 

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IT Management and Automation

Automagically Complete

IT Management IT Management can feel like the art of impossible.  A client request comes in, the priority is always high, if it is not completed quickly and accurately expectations can easily fail to be met.  How are we using control automation effectively, to do more, quickly and accurately; like magic! Let's discuss how to

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