Develop Successful IT Processes as Habits

Bad Habits

Do you have a few habits you'd like to kick?  How can we reprogram ourselves and our organizations to discard bad habits that are limiting our success? The difference between who you are and who you want to be is what you do.  ~ Charles Duhigg The Full Scoop Does your organization have habits that …

Bad Habits Read More »

Develop an Exceptional IT Helpdesk

Help Wanted!

IT Helpdesk Wanted! There are many sources you can look to in becoming the IT Helpdesk you desire.  Are you taking advantage of the many resources at your disposal?  Let's consider a few that are easily within your reach. "‎Imagine that every person in the world is enlightened but you. They are all your teachers, …

Help Wanted! Read More »

Don't IT Projects surprise or catch you off guard.

Don’t be a Turkey!

Have you ever let complacency get the better of you?  Blind spots during IT Projects can be so challenging.  Let's explore why we get caught off guard and what can be done about it. "Consider a Turkey that is fed every day. Every single feeding will firm up the bird's belief that it is the …

Don’t be a Turkey! Read More »

Perfection in IT Service and Support

More Wabi-Sabi?

Is your pursuit of perfection taking a toll in your relationships, health and business?  Where do you draw the line between the pursuit of perfection and "good enough"?  Let's explore how this beautiful concept applies to the field of IT Service and Support. There is beauty and authenticity to be found in our imperfections. "Perfect …

More Wabi-Sabi? Read More »

Staying focused for IT Excellence

It’s a Wood Pecker!

How can we achieve IT Excellence with limited resources, budgets, training; and a laundry list of IT Project needs and requests. Staying focused on your strengths is a good place to start. "A woodpecker can tap twenty times on a thousand trees and get nowhere, but stay busy. Or he can tap twenty-thousand times on …

It’s a Wood Pecker! Read More »

Define IT Service and Support Success

Geared for Success

It has been said, "When the time for decision arrives, the time for preparation is past."  Within our IT Service and Support business, we always want to be ready to exceed expectations when called upon; let's dive into the key components necessary to excel. When an opportunity comes along, you need to be ready for it. Define …

Geared for Success Read More »