Managed IT Service Providers (MSPs) are a great asset for your business, owing to their ability to ease organizational IT burden. MSPs enable you to access highly qualified IT professionals who can manage your key IT infrastructures. No need to put too much work on your in-house team.
However, success through managed IT services heavily depends on the MSP you choose for your IT business requirement. Here are seven tips to help you find the best managed IT provider for your business:
Managed It Service Providers Certifications
MSP technicians are certified in various disciplines. There are different certifications for different IT-related jobs. The most common ones include Cisco for network engineersopens PDF file , Microsoft for systems engineers, and CompTIA for system engineers.
Before you settle on working with an MSP, ensure that they are highly experienced in the areas in which they work. Give yourself peace of mind knowing you are working with people who know what they are doing.
Ensure Managed It Service Providers have a help desk
Some Managed IT service providers don’t have a dedicated customer support desk or a complaint management and resolution policy. Don’t work with such a company.
Go for a managed IT service provider that prioritizes customer support. This way, you are sure that whenever you have an issue that needs to be addressed quickly, your MSP will use the right methodologies to manage your requests.
Look at how they communicate
The success of the services you receive from your chosen IT provider will largely depend on effective communication. Therefore, you want to ensure that you choose a service provider who is always available for queries and problem-solving.
Proper communication is crucial for times when you are partnering for sensitive digital transitions and future developments. In such times, you need an IT service provider who will keep you informed of the progress and acknowledge your input.
When choosing an MSP, check whether they have well-defined communications channels already in place. This could be in the form of a 24/7 helpdesk or a personal representative ready to listen to you at any time.
Ensure they are adaptable
Every business, yours included, starts with a specific goal or goals. However, as time goes by, you find yourself tweaking your goals as your business grows. It’s not uncommon to completely change focus somewhere along the way.
Therefore, you need to choose a managed IT service provider who is flexible and ready to adapt as your business changes. Go for a service provider who has vast experience across a range of businesses and one who also has a dynamic outlook.
Read the Managed It Service Providers’ policy on your control of access
When choosing a managed IT service provider, businesses sometimes forget to check their policies on control of access. This can cost you in the end, especially if your MPS ends up being unscrupulous.
A crooked managed IT services provider can decide to hold you hostage, when you want to move on to another provider or terminate their services. They can, for example, change your admin log-in details and refuse to give you the password until you have paid a termination fee.
You can avoid such unnecessary stress by ensuring the MSP is using a duplicate admin account for access control. Also, remember to remove the rights to change the admin password. With such measures in place, you can easily delete the duplicate account whenever you want to use another IT service provider.
Ensure they offer monitoring and reporting
A reliable service provider should actively monitor your systems and network for vulnerabilities and call you to notify you about them.
The best way to find out if the managed IT service provider you are considering will be proactive is to call some of their customers. Talk to a few other businesses in the industry and search for online reviews. If you are considering a local company, Google is a reliable place to check for reviews.
Ask for References for Managed It Service Providers
When it comes to managed IT service providers, track record is everything. Don’t sign the contract based only on what the salesman told you. Dig a little deeper by asking for references.
Talk to the references the salesman gives you and see how their business has benefited from the services of the provider you are considering. If you already know a business that is using the same provider, you can reach out to them on an informal level and ask about their experience.
This is by no means a conclusive list of what you should look for in a service provider. However, the tips we have discussed in this post should set you on the path to finding a greatManaged It Service Provider. Don’t forget to have a detailed list of your expectations before you start searching for MSP. It will help you quickly eliminate potential candidates and only choose the best fit.
Are you looking for an MSP to support your IT department around the clock? Get in touch with us today.